A good crisis communications plan needs to be in place before a situation escalates and chaos descends. Learn from Kathy Sims, Director of Communications for the Onondaga Public Library System, why everyone needs to have a plan in place, what goes into a good plan, how to tailor the plan to your library, how to handle the media and the right way to do an internal debrief after any major event.
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Kathy Coffta Sims
Director of Communications, Onodaga County Public Library System