OnDemand Webinar
Using Technology to Enhance and Strengthen Community Relationships
Do you need new ideas to strengthen your community outreach programs? Learn how St. Charles Library used technology to help them move forward in a new direction.

The St. Charles Library District serves a population of 55,000 resident and growing. With such a growing community, the library was in need of a way to reach out to their patrons, accomplish their workload, and find time to personally interact with patrons. This problem bubbled over until 2015, when St. Charles realized they needed to make some changes with their senior outreach program. During this time David Kelsey and Dana Hintz joined the outreach team and discovered a new way of doing things that helped them gain functionality, while spending more time with patrons.

Join us for this webinar as David teaches us how he strengthened his program through:

  • The exploration of modern ideas and letting go of old traditions
  • Streamlining and digitizing their workflow
  • Expanding into the community and leaving more time for personal interactions

Join with us as we learn and grow from David’s experiences and learn how to implement these new and modern ideas into your own library.


David J. Kelsey is the Manager of the Outreach Services Department at St. Charles Public Library, a position he has held since February 2015. David is the 2018-2019 Treasurer for the Association of Bookmobile & Outreach Services (ABOS) and chairs the Finance Committee. He was previously a 2016-2017 ABOS Board Member-at-Large and chair of the Awards Committee. David is the co-founder of the Reaching Across Illinois Library System’s (RAILS) Serving Patrons with Dementia Group and was the founder of the Library Integrated Network Consortium’s (LINC) Outreach Task Force. He was a 2017 ALA Emerging Leader and is the recipient of the Illinois Library Association’s 2018 Alexander J. Skryzpek Award. David’s Department is the recipient of the national 2018 ASCLA Exceptional Service Award, administered by the Association of Specialized and Cooperative Library Agencies, a division of ALA. David was published in the March/April 2017 edition of Public Libraries with the article “The Power of Community Outreach: Meeting the Demands of the Growing Senior Population.” His department was featured in the March/April 2018 edition of American Libraries with the article “Community Fabric.” David received his Master of Library and Information Studies from the University of Rhode Island.

Dana Hintz is an Outreach Services Assistant at St. Charles Public Library, a positon she has held since April 2015. Dana has worked at the St. Charles Public Library for 10 years in Circulation and now Outreach Services. She serves as secretary of the LINC Outreach Task Force and has served on the ABOS Awards Committee. Recently, Dana has taken the role of Treasurer on the SirsiDynix Library Users of Illinois (SLUI) Board. In addition, Dana serves on the Board of Trustees for Geneva Public Library and advocates for ongoing training and professional development through the trustee forum resource, United for Libraries, Association of Library Trustees, Advocates, Friends and Foundations, a division of ALA. As an active community member, Dana serves on the President’s Advisory Council for a local animal shelter and on the Scholarship Committee for the Auxiliary of Northwestern Medicine, Central DuPage and Delnor Hospitals.

David Kelsey
Manager of the Outreach Services Department
Dana Hintz
Outreach Services Assistant